Last Updated: September 29, 2025
USA Luxury Limo Service, a DBA of Union Solutions LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transportation services, visit our website at usaluxurylimo.com, or use our mobile application (collectively, the "Services").
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.
We collect personal information that you provide directly to us, including:
Contact Information: Name, email address, phone number, and mailing address.
Account Information: Username, password, and profile information.
Payment Information: Credit card details, billing address, and payment history. All payment card data is handled in compliance with PCI-DSS standards.
Trip Information: Pickup and drop-off locations, trip preferences, and special requests.
Identification: Driver's license or other government-issued ID when required.
When you use our Services, we automatically collect certain information, including:
Location Data: GPS coordinates and IP address-based location.
Device Information: Device type, operating system, browser type, and unique device identifiers.
Usage Data: Pages viewed, features used, and time spent on our platform.
Log Data: Server logs, error reports, and performance data.
We may receive information from third parties, such as social media platforms when you connect your accounts, payment processors for transaction processing, and analytics providers.
We use the information we collect for the following purposes:
Service Provision: To provide, maintain, and improve our transportation services.
Trip Management: To match you with drivers, process bookings, and facilitate rides.
Payment Processing: To process payments and manage billing.
Communication: To send confirmations, updates, and customer support responses.
Safety and Security: To verify identities, investigate incidents, and ensure platform safety.
Personalization: To customize your experience and provide relevant recommendations.
Marketing: To send promotional materials and offers, only with your explicit consent.
Legal Compliance: To comply with applicable laws and regulations, including the Texas Data Privacy and Security Act (TDPSA).
Analytics: To analyze usage patterns and improve our Services.
We share information with third-party service providers who assist us in operating our business, including payment processors for transaction processing, mapping services for navigation and location, cloud hosting providers for data storage, and customer support and analytics platforms. These providers are contractually obligated to protect your data and may only use it for the purposes we specify.
We may disclose your information when required by law or to comply with legal processes, court orders, or government requests; to protect our rights, property, or safety or that of our users; to investigate potential violations of our Terms of Service; or to respond to claims of illegal activity or infringement.
In connection with any merger, sale, or transfer of our business, your information may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, restricted access on a need-to-know basis, regular security assessments and vulnerability testing, industry-standard security protocols, and regular privacy and security training for our staff.
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. Specifically:
Account Information: Retained for the duration of your active account and for up to 3 years following account closure.
Trip and Transaction Records: Retained for up to 7 years to comply with tax and financial recordkeeping obligations.
Marketing Preferences: Retained until you opt out or withdraw your consent.
When your data is no longer needed, we will securely delete or anonymize it in accordance with applicable laws.
We use cookies, web beacons, and similar tracking technologies to enhance your experience and collect information about how you use our Services.
Essential Cookies: Required for basic website functionality.
Performance Cookies: Help us understand how visitors use our website.
Functional Cookies: Remember your preferences and settings.
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Services.
Under the Texas Data Privacy and Security Act (TDPSA) and other applicable laws, you may have the following rights regarding your personal information:
Access: Request access to the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to certain legal exceptions.
Portability: Request a copy of your data in a portable format.
Opt-Out: Opt out of the sale or sharing of your personal data and unsubscribe from marketing communications at any time.
To exercise any of these rights, please contact us using the information provided in Section 10. We will respond to your verified request within 30 days, as required by applicable law.
Our Services are intended for users who are 18 years of age or older, consistent with our Terms and Conditions. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected personal information from a person under 18, we will take immediate steps to delete such information.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected].
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will post the updated policy on our website, update the "Last Updated" date, and notify you via email or through our Services where required by law.
Your continued use of our Services after any changes constitutes your acceptance of the updated Privacy Policy.