Frequently Asked Questions

There are various reasons that affect the flight schedule. Operations, seasonality, daylight savings, equipment availability, and other technical issues related to airlines or airports might lead to this change. We highly recommend that you stay up to date on flight schedule changes, even though the airline company informs their clients via email. Please inform our team as soon as you receive the change notification. You can reach us by live chat or via email.

Yes, our professional chauffeurs will wait for you. USA Luxury Limo provides free waiting time based on the vehicle type you’ve booked. Our chauffeurs will wait for you even when you face delays due to long queues at the airport. In case of a flight change, however, please inform our team as soon as you receive notification from the airline.

Yes, the dedicated team at USA Luxury Limo monitors your flight schedule and adjusts chauffeurs’ arrival times accordingly. Thus, even if your flight arrives early, you can easily meet your personal chauffeur and the vehicle you’ve booked.

As soon as you claim your baggage, the chauffeur will meet you at the exit with the car you’ve picked using the booking form. You will receive a confirmation email with the meeting location if the airport pickup is at a different location.

Yes, the cordial and professional chauffeurs of USA Luxury Limo are always ready to assist you with your luggage as soon as you meet them at the airport.

All USA Luxury Limo chauffeurs own a City of Houston Limo License as it’s mandated to conduct a permitted limousine.

Yes, you will receive a confirmation email as soon as you book a chauffeur service with USA Luxury Limo. You will also receive an SMS notification once your chauffeur arrives at the meeting location.

When it comes to hiring a chauffeur service, there are certain aspects to consider. Such as your travel destination, the season, the number of people in your group, and more. In cases where you are planning a trip abroad, booking a chauffeur service is a wise decision once you know your flight schedule and destination. Hiring a chauffeur service a week in advance would be a wise idea if you are traveling for an event. In case of an emergency, you can always reach our dedicated customer support team to assist you.

Yes, children are counted as passengers.

Yes, we provide child seats at an additional cost. USA Luxury Limo specializes in services that follow the law and guarantee safe travel. Child safety seats are available for infants and children who meet certain criteria based on their age, weight, and height.

You can reach out to our customer support team to learn more details about discounts.

Our hourly rate pricing is calculated automatically based on the distance between pickup and drop-off locations and the duration based on Google.

We provide free waiting time, an hour for the airport, cruise terminal, and train station, and fifteen minutes for home or hotels. For an extra fifteen minutes, there are extra charges.

Yes, we are extremely careful with the hygiene rules and our vehicles are constantly cleaned internally and externally.

Yes, we provide free and paid extra services. With an additional charge, you can receive a welcome flower bouquet. Or, as a part of hourly rides, we provide alcoholic beverages such as beer and wine. Our free services include free bottled water and hand sanitizer.

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